Returns, Refunds, Exchanges & Warranties Policy
Returns, Refunds, Exchanges, and Warranties Policy
Thank you for shopping with us. We want your experience to be worry-free, and we are committed to providing exceptional service. Please take a moment to review our comprehensive policy on returns, refunds, exchanges, and warranties. If you have any questions or need assistance, please don’t hesitate to Contact Our Support Team.
For full Terms and conditions click here:
https://lyonscarpetsandflooringsupplies.co.uk/policies/terms/
- Cancellation
11.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), this includes all carpets, commercial vinyl or domestic vinyl which have been cut from a roll to your required measurements, goods that are marked as special order on the website and we cannot accept returns of accessories, adhesive, damp proof membrane, floor preparation, glue, liquids, LVT design / feature / grouting / marquetry / inlay strips, plywood, screeds & tools.) You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
11.2 Should you wish to cancel your order, email us at lyonscarpetsandflooringsupplies@gmail.com
11.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), this includes all carpets, commercial vinyl or domestic vinyl which have been cut from a roll to your required measurements.
11.4 If you have received the goods before you cancel your contract, then you must send the goods back to Lyons Carpets and Flooring Supplies at your own cost and risk.
Please do not send the goods back until we have agreed the day of delivery and the address you must send the goods back to.
You must ensure the goods are packaged to protect against damage. If you cancel your contract but we have already processed the goods for delivery please refuse delivery, if you have accepted delivery you should not unpack the goods.
11.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
11.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using the goods prior to cancellation)
11.7 We do not accept returns of flooring you have left over.
11.8 You cannot cancel your contract if the goods are marked as special order on the website.
11.9 We do not accept returns of Accessories, Adhesive, Damp Proof Membrane, Floor Preparation, Glue, Liquids, LVT Design / Feature / Grouting / Marquetry / Inlay Strips, Plywood, Screeds & Tools.
- Cancellation by us
12.1 Our rights to not process your order if the following apply.
12.1.1 We have insufficient stock to deliver the goods you have ordered;
12.1.2 We do not deliver to your area; or
12.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
12.2 If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
- Issues with Goods Received
13.1 If you have any questions or complaints about the goods, please WhatsApp us on 07947 551841 or email lyonscarpetsandflooringsupplies@gmail.com
13.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act we will arrange a collection from your location (or return them to the depot collected) and we will refund any sums owed.
13.4 Claims for manufacturing faults after flooring goods have been cut can cause delays and might involve an inspection by an independent source. If you notice a fault please email us at lyonscarpetsandflooringsupplies@gmail.com or Whatsapp us on 07947 551841, we will then be able to deal with the matter as soon as possible.
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